Contact
Email
canvohelp@gmail.com
Include your lobby code (if applicable), device model, and a quick note about the issue so we can help faster.
Quick Tips
I can’t join a lobby.
Double-check the six-character code and ensure the lobby creator still has the app open. Codes are case-sensitive.
Scores aren’t updating.
Verify both players have an internet connection. Closing and reopening the app will refresh the connection to Firestore.
The wrong player is breaking.
Tap the correct game winner in the Game view and the next breaker will update automatically.